FAQs

Our clinics in Massachusetts pride themselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

You have the right to receive physical therapy at any facility you choose. You will receive the highest quality care at Connections Physical Therapy while achieving your desired results.

Sure you can! Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Click here to request an appointment.

Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

With physical therapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it altogether.

Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible. Physical therapy is a medical, hands-on approach to relieving pain and restoring function.

While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

Although all patients are different, typically, each session will last about 45-minutes. Your first appointment may take up to 60-minutes.

The amount of time will be based on your specific needs, and our therapist will discuss this with you. You will most likely see you therapist once or twice per week to begin with, and as you progress through treatment, your sessions will be more spread out.

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date. Although we will verify your benefits, it is your responsibility to understand your coverage and contract with your insurance company.

Connections Physical Therapy has a policy to maintain active patient’s credit cards on file to ensure safety of patient and staff Your account will be charged weekly with your outstanding balance.

Information is stored in a highly secured manner and your account will be deleted when your account is paid in full.

Rest assured, our therapists are well trained to evaluate and treat your condition.

Our physical therapists have graduated from accredited physical therapy programs and are state-licensed. Depending on the university, the physical therapy program is either a master’s or doctorate level degree.

Physical therapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. You’re in good hands!

In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Connections Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

For more information, visit our insurance plan page and please do not hesitate to contact our Massachusetts physical therapy office. We do offer different payment options for your convenience.

Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:

• A member of the Connections team will send paperwork through a secure portal via email. Please follow the instructions and complete all paperwork prior to your first appointment.
• Please wear comfortable clothing that allows easy access to your problem areas.
• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Insurance information (we will make a copy of your card).
• A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
• In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.