Patient Information

Hours and Locations

What are your hours?

Once you’ve decided on the clinic that is most convenient for you, please use the Our Clinics page to call the office.

Where are you located?

We have multiple locations throughout the greater Boston and Metrowest area. Please visit Our Clinics page to find the clinic closest to you. You will also find driving directions on each clinic’s page.

Is parking available?

Free parking is available at every location. Each location is handicap accessible with handicap available parking.

Your Physical Therapy

Who will be providing my treatment?

All treatment at Connections Physical Therapy is provided by experienced physical therapists. We do not employ the use of physical therapy aides. Every visit is provided by a licensed physical therapist and all visits are one-to-one by a physical therapist throughout your treatment program. Visit Meet the Staff page to learn more about our therapists.

What credentials do therapists require?

All physical therapists must graduate from an accredited physical therapy program at the University level. As a graduate, physical therapists must pass a National State Board Licensure Examination and possess an active state license for the state in which they will practice. All of our physical therapists have attended multiple continuing education courses, some therapists have further qualified for certification as board certified orthopedic specialists. Visit Meet the Staff to learn more about each therapist’s background.

Will I be seen by more than one physical therapist?

Your physical therapy treatment will normally be provided by one physical therapist. At Connections Physical Therapy we make every effort to ensure a consistent program with the same therapist for each visit. Depending on your schedule and timing of appointments, you may occasionally be treated by another therapist.

Do I need to see my physician before I can receive physical therapy?

Legally, you do not need to see a physician before being treated by a physical therapist. Massachusetts is a direct access state for physical therapists. However, if you wish to have health insurance coverage for PT services than the answer to this questions is that it depends upon your insurance benefit. Many health insurers today require an insurance authorization from your primary care physician (PCP). Please check with your insurance or call our office and we will be happy to help in determining physical therapy benefit.

Will my therapist communicate with my physician regarding my treatment?

Yes, we work closely with referring physicians to ensure high quality of appropriate care. Please call with specific questions. Please inform your physical therapist if there any other health care providers you would like to involve in your plan of care.

What treatment will I receive?

Each person and diagnosis will be met by a specific plan of care decided upon by you and your physical therapist. At Connections Physical Therapy we strive to provide an individualized program to optimize improvement as quickly as possible. Please visit our Patient Education section to learn more about a specific diagnosis.

What are the benefits of physical therapy care?

A licensed physical therapist will thoroughly evaluate your condition and identify the source of your discomfort or dysfunction. An individual treatment plan will be designed which will usually include extensive education about your particular situation/problem, manual therapy intervention, the use of exercises, modalities (ultrasound, electrical stimulation, hot packs), and also biomechanical re-education to treat the problem area(s). Education on proper body mechanics and posture are also key elements provided to prevent re-injury.


How do I make an appointment?

Once you’ve decided on the clinic that is most convenient for you, please use the Our Clinics page to call the office.

What do I need to bring to my physical therapy appointment?

  • Your health insurance card(s)
  • A prescription from your referring physician (if you have one)
  • Comfortable clothing that will expose the body part for which you are seeking treatment/ Shorts and a t-shirt are usually the most comfort.
  • Completed new patient paperwork (if accessed Online)
  • MRI results, x-rays, or other reports that would help your physical therapist learn more about your condition

What happens during my therapy appointment?

At your initial appointment, your therapist will provide an evaluation to determine the cause of pain or limitations. During your initial evaluation (and any follow-up appointments), you will always have the opportunity to ask any questions concerning your treatment and progress.

How long will my therapy appointment last?

Your initial visit will last 30-60 minutes depending on your diagnosis. Subsequent visits are typically 30-45 minutes long. During each appointment, you will be seen one-on-one by an experienced physical therapist.

How often will I need to come to therapy?

Your therapist will be able to tell you after your first appointment. At that time, the therapist will be able to evaluate your needs and design an appropriate schedule to ensure a safe and effective recovery. Most often, physical therapy is prescribed two times per week.

How many appointments will I need?

At your initial appointment, your therapist and you will develop a plan of care. This plan of care will give you an indication of the number of visits that you will need in order to meet your goals. At every follow-up appointment, your progress and treatment will be reassessed and treatment plan revised accordingly.

What if I need to cancel or reschedule my appointment?

Please remember that an appointment means that we have reserved that time especially for you. If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice so that another patient may be treated at that time. There is a $25 fee if less than 24 hour notice is provided.


Do you accept Medicare?

Yes, Connections Physical Therapy is a participating provider with Medicare and accepts assignment.

Do you accept Worker’s Compensation patients?

Yes, at Connections Physical Therapy we treat patients injured on the job and receiving Workers’ Compensation benefits.

Will my health insurance pay for out-of-network physical therapy services?

Many health insurance plans do provide coverage for physical therapy services provided by out-of-network providers. However, health insurance plans, policies, and terms vary greatly, and each person’s health care needs and expenditures are unique. Therefore, it is impossible for us to provide generalizations that will apply to each and every patient in the same way.

Will I have to make a payment at the time of service?

That will depend on your insurance coverage and the benefits provided; however, most patients do make a payment at the time of each treatment.

Will you file insurance claims?

Yes, Connections Physical Therapy submits claims directly to health insurers, workers’ compensation insurance, and auto insurance. This removes the paperwork headache associated with the filing of your own health insurance claims. When Connections Physical Therapy submits claims on your behalf, it still remains your responsibility to ensure that the insurance company properly processes your claims.